Return and Refund Policy for Arttsorigins Caps Collections
Thank you for choosing Arttsorigins, your trusted source for premium caps. Ensuring your satisfaction is our main goal. Here are the details of our return and refund policy for customers within the UK.
30-Day Return Period
You have 30 days from the date of receiving your cap to request a return. The cap must be in its original condition: unworn, unused, with all tags attached, and in the original packaging. Proof of purchase is required for all returns.
How to Initiate a Return
To initiate a return, please contact us at contact@arttsorigins.shop. Once approved, we will provide you with a return shipping label and detailed instructions. Returns sent without prior authorization will not be processed.
Return Labels for Customers
- Defective Products: Use the provided return label to ship back the product.
- Customer Remorse: Use the provided return label to ship back the product.
Return Period
Customers must initiate a return within 30 days of receiving their cap.
Conditions for Accepted Returns
We accept returns for caps that are new, unused, and in their original condition.
No Restocking Fees
Arttsorigins does not charge any restocking fees for returns.
Return Shipping Costs
- Defective Products: Return shipping is free.
- Customer Remorse: Return shipping is free.
Damaged or Incorrect Products
Please inspect your cap upon arrival. If you notice any damage or receive an incorrect item, contact us immediately at contact@arttsorigins.shop. Processing times for returns may vary depending on your location.
Exchanges
We only process exchanges for items that are damaged, incorrect, wrong-sized, or defective. For exchange requests, please contact us using our store’s mailing address.
No Restoration Fees
No restoration fees are applied to returned items.
Refund Process
Once we receive and inspect your returned cap, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Processing times may vary based on your bank or credit card issuer.
CONTACT INFORMATION:
Trade name: Arttsorigins
Telephone number: +44 7822 031070
Email: contact@arttsorigins.shop
Physical address: 4 Great Queen St, London WC2B 5DG, United Kingdom