Shipping Policy for Arttsorigins Caps Collection
Thank you for choosing Arttsorigins! To ensure your caps arrive smoothly, we’ve outlined our shipping policy for your convenience.
Order Processing Time
Our team processes orders from Monday to Friday, typically within 0 to 1 business days.
Delivery Period
Your cap should arrive within 1 to 3 business days from the shipment date, not the purchase date. Delivery times are from Monday to Friday. Please note that delays may occur due to customs, incorrect address details, unforeseen circumstances, or pandemics.
Order Cut-off Time
To ensure same-day processing, place your orders before 5:00 p.m. Orders placed after this time will be processed the next business day.
Shipping Costs
We offer Express Shipping at a flat rate of £10.00 for all cap deliveries within Italy.
Method of Delivery
We do not process orders on holidays.
Your purchases will be shipped via reputable carriers such as UPS, USPS, DHL, or FedEx.
If you place an order after the 05:00 PM cut-off time, it will be processed the following business day.
Non-Shipping Days
We do not process orders on holidays.
Confirmation of Shipment
After your cap is shipped, you will receive a confirmation email with an active tracking ID within 1 day.
Our Working Days
Arttsorigins operates Monday through Friday.
Item Misplacement
If your cap does not arrive within the expected timeframe, please contact the carrier first. For ongoing issues, email us at contact@arttsorigins.shop.
Incorrect Address
If an incorrect address results in the return of your cap, you will be responsible for the reshipping fees. Contact us at contact@arttsorigins.shop for assistance.
Address Change
To change your delivery address, contact us at contact@arttsorigins.shop or call +44 7822 031070 within 24 hours of placing your order. Address changes cannot be made once the order is in transit.
Cancellations
If you need to cancel your order, contact our customer service within 24 hours. For orders that have already been shipped, refer to our return policy.
Items Damaged During Transit
If your cap arrives damaged, contact us immediately. Email clear images of the damaged item to contact@arttsorigins.shop for a free exchange or refund.
CONTACT INFORMATION:
Trade name: Arttsorigins
Telephone number: +44 7822 031070
Email: contact@arttsorigins.shop
Physical address: 4 Great Queen St, London WC2B 5DG, United Kingdom